1. Top
  2. FAQ

FAQ

  • Others

    How to settle the room rate → At check-in

    At check-in, the hotel will keep the accommodation schedule in advance.
    Basically, you will use an automatic payment machine.
    You can also pContinue reading
  • Others

    What about late-night arrivals and early-morning departures?

    Front desk operations are closed from 24:00 to 6:00 the next morning.
    Check-in is basically until 24:00.
    Check-out before 6:00 in the early Continue reading
  • Others

    What about credit cards and cashless payments? →YES YES

    Visa accept various credit cards such as VISA and JCB
    Basically, you will need to use an automatic payment machine.
    PayPay" can be used for Continue reading
  • Others

    Is there a smartphone charger rental? →YES YES

    Various chargers are rented free of charge at the front desk.
  • Others

    Please tell me the cancellation fee

    Cancellation 2 to 3 days before your stay ... 20% of the plan
    Cancellation the day before your stay ... 20% of the plan
    Cancellation on the Continue reading
  • Others

    Is there a place where I can withdraw money?

    There are ATMs Ministop and FamilyMart, which are about a 7-minute walk from the hotel.
  • Others

    Is it possible to store luggage before check-in and after out? →YES YES

    Luggage will be stored at the front desk only on the day of check-out as well as before check-in.
    Please do not hesitate to contact us.
  • Others

    Is it possible to ship packages? (Shipping from the hotel) → YES

    Yamato TA-Q-BIN is available. (We cannot accept cool flights)
    If it is outside the normal size, please contact us in advance.
  • Others

    Can I bring in food and drinks? →YES YES

    Please refrain from bringing it into the banquet hall, but you can bring it freely in your room.
  • Others

    Is it possible to send and receive faxes? →YES YES

    We accept fax transmissions and receptions.
    Please tell us your room number and guest name when you receive it at the hotel.
    Some transmissiContinue reading
  • Others

    About luggage shipping(Shipping to the hotel)

    Please contact us in advance and we will keep your luggage until check-in except for valuables, food and dangerous goods.
    Please be sure to Continue reading
  • Others

    Do you rent wheelchairs? →YES YES

    We have one wheelchair for rental.
    If you plan to use the service, please contact us in advance so that it can be delivered smoothly.
    (WheelContinue reading

Reservation / Inquiry

If you have any questions, please contact us.