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Corona infection countermeasures

Response to Novel Coronavirus

  • Hotel Ermou Regency has been affected by the spread of infection by the Novel Coronavirus

    For the health and safety of our customers, we are taking the following measures for the time being.

    In the future, we may change it at any time depending on the situation.

    We apologize for any inconvenience and inconvenience caused to our customers, and appreciate your understanding and cooperation.
  • 【About employee correspondence】

    ・All employees wear masks.
    ・We pay close attention to the health management of our employees in order to serve our customers in a healthy condition.
     In addition, we thoroughly wash and sterilize hands.
  • 【Front desk】

    ・We have installed a partition vinyl curtain.
    ・Payment depends on the payment method, but basically you are using an automatic payment machine.
    ・At the time of payment, we will not give or receive money by hand, but through the cash tray.
    ・The waiting position is displayed so that you can line up at regular intervals.
  • 【Common space】

    ・1st floor entrance / lobby / guest room aisle / common space such as toilet
     Alcohol disinfectant is installed.
    ・A "hypochlorous acid sprayer" is installed next to the front desk on the 2nd floor as a sterilization measure.
    ・Jet towels are no longer used in the lobby toilet.
     Please use the provided paper towels.
  • 【Rooms】

    ・When cleaning, the windows are opened to provide sufficient ventilation.
    ・Linens (sheets and pillowcases) are kept clean by outsourcing cleaning to a specialist.
    ・When cleaning, the doors on both sides of the guest room passage are opened for ventilation.
  • 【Breakfast】

    ・The breakfast venue has a layout with a reduced number of seats by installing a partition acrylic plate.
    ・At the entrance of the venue, the waiting position is displayed so that you can wait at intervals.
    ・We ask for your cooperation in temperature measurement and alcohol disinfection when you enter the venue.
    ・Please wear a mask when you come to the venue.
  • 【Dinner】

    ・Employees are wearing masks.
    ・Alcohol disinfectant is available at the entrance of the venue.
    ・We will prepare a layout that does not face each other with a space between the seats.
     *Please contact us if you have any requests.
    ・We perform regular ventilation in the venue during the usage time.
    ・For the time being, we will stop using banquets with alcohol.
  • 【Conference】

    ・Employees are wearing masks.
    ・Alcohol disinfectant is available at the entrance of the venue.
    ・We will prepare a layout that does not face each other with a space between the seats.
     *Please contact us if you have any requests.
    ・We perform regular ventilation in the venue during the usage time.

■□■About dealing with customers who are not in good physical condition■□■

  • We will take the following measures for customers who develop high fever at the time of temperature measurement at check-in or who are not in good physical condition and have self-reported.

    [Retest with a thermometer]
    →[Please move to the space specified by the hotel]
    →[We will guide you to the guest room prepared by the hotel on the emergency stairs without checking in]
    →[We will confirm your name and contact information]
    →[After obtaining the customer's permission Shizuoka Prefecture Returnee / Contact Center" and ask for instructions.]

■□■Request to customers■□■

  • ・At check-in, we ask all guests to cooperate in temperature measurement and bookkeeping.
    ・When entering the museum, please wear a mask and disinfect your fingers with alcohol disinfectant.
    ・If you are not feeling well, such as fever or cough, please inform the employee.
    ・Please line up at regular intervals at the front desk and breakfast venue.
    ・Please put garbage and tissues in the room in the trash can (in a plastic bag) provided in the room.
    ・After using the toilet, close the lid and flush.
    ・Ventilation is requested on a regular basis at dinners and meetings.